Frequently Asked Questions
Everything you need to know about our premium plumbing fixtures and services.
What is the standard shipping timeframe for large fixtures?
Standard shipping for sinks, toilets, and bathtubs typically takes 5-7 business days. Smaller components like faucets and valves usually arrive within 3-5 business days.
Do you offer professional installation services?
While we do not provide direct installation, all our products include comprehensive guides. We recommend hiring a licensed plumber to ensure compliance with local building codes.
What is your return policy for installed items?
We offer a 30-day return window for unused items in original packaging. Please note that once a product has been installed or connected to water, it is no longer eligible for return unless a manufacturing defect is present.
Are your products compliant with lead-free standards?
Yes, all our faucets and potable water fittings strictly adhere to the Safe Drinking Water Act and are certified lead-free for your safety.
What should I do if my porcelain items arrive damaged?
Please inspect your delivery immediately. If any ceramic or porcelain items are cracked or chipped, contact our support team within 48 hours with photos of the damage to initiate a free replacement.
Do you offer bulk discounts for contractors?
Yes, we provide tiered pricing for trade professionals and large-scale renovation projects. Contact our sales department to set up a professional account.